Related Posts with Thumbnails
The Book

Out now at Amazon | Waterstones

Middle Class Handbook on Twitter
Chattering Class

TV shows on dieting

Ugh, enough now! Oh alright, just one more...

People leaning forward in train seats

Annoying and intrusive

Metcalfe's Skinny popcorn

Favourite niche snack about to go mainstream

Tax returns

Absolutely love sharing misery on Twitter

Books received for Christmas

No idea how/when to get through the stack


Still not convinced it's a doddle

Dry January

Would be easier if people didn't stop talking about it

People who breathe really loudly in yoga and pilates classes

Do please shut up

Kale and spinach

Why do they come in such huge bags?

A newly filled fruit bowl

As satisfying as fresh bed sheets

Latest Comments
The Periodic Table of the Middle Class
This form does not yet contain any fields.
    « CHATTERING CLASS: CHIT CHAT FROM A CHILLY WEEK | Main | So just how MC was The Good Life? »

    Three reasons it’s painful to be on the phone to an IT helpdesk  

    I’ve recently started some work for a new client, and had to spend some time on the phone to their outsourced IT helpdesk in order to get set up with remote access to files etc. It took about 30 excruciating minutes, in which time I distracted myself by trying to diagnose why it was quite so painful. I identified three reasons:

    1. You can’t avoid them
    Ordinarily when someone is providing a service – eg. you’ve got a plumber or electrician round – you’ll deliberately stay out of the way (other than when you bring them tea) to avoid having to make conversation. On the phone with IT support there’s nowhere to hide, which is terrible because:

    2. It’s not a clear-cut social dynamic
    Even though they’re providing a service, and have been called on to fix something for you while you sit pretty at your Macbook, you can’t consider an IT support person a tradesman. They’re sitting in an office too. You can’t fall back on your usual self-conscious accent-dropping chit chat, so what happens instead is:

    3. You feel compelled to mutter along
    When typing in codes and opening web pages etc, you’ll completely unnecessarily say each letter and number out loud as you type. It feels rude not to. And you’ll make “tum-te-tum” noises during the pauses, until the problem is fixed. Ordinarily this is the moment with a builder or whoever when you can hide behind chat about payment and parking permits etc., but no such luck here. 

    Don’t do as I did, which was pathetically witter on at my IT man about “what a star” he was and “just a little bit of code and I’m all set – it’s like magic!” Stay calm, just say thank you very much and put the phone down. If your IT guy is an MC – which is more than likely – he’ll be as relieved as you are.

    References (1)

    References allow you to track sources for this article, as well as articles that were written in response to this article.
    • Response
      Response: visit this site
      The Middle Class Handbook - Blog (Home) - Three reasons it’s painful to be on the phone to an IT helpdesk

    Reader Comments

    There are no comments for this journal entry. To create a new comment, use the form below.

    PostPost a New Comment

    Enter your information below to add a new comment.

    My response is on my own website »
    Author Email (optional):
    Author URL (optional):
    Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>